Delivery & Returns
Specialising in handmade baby gifts, soft toys & nursery decorations in cute & modern designs, the Edie & Joe range expands from keepsakes to nursery prints, party invites and baby milestone cards!
For information regarding our delivery and return policy, please read this section...
Shipment processing time:
Orders are processed within 2-3 business days, with the exception of custom orders which will be processed within 7-9 business day.s
Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email.
Shipping rates & delivery estimates:
Shipping charges for your order will be calculated and displayed at checkout.
Royal Mail 1st Class: £3.75- £5.50 (depending on item size/weight)
Royal Mail 1st Class; £5.75- £7.50 (depending on item size/weight)
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Edie & Joe is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Edie & Joe is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Return & Refund Policy
Thanks for shopping at edieandjoe.com
If you are not entirely satisfied with your purchase, we're here to help.
You have 30 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
If you receive a refund, the cost of return shipping will be deducted from your refund.
If you have any further questions on how to return your item please contact us here.